Delivery method used
All of our South African orders are sent using traceable methods.
Our couriers, Dawn Wing, offer an extremely reliable, traceable service offering a good balance between price and speed of delivery. You can choose anything from overnight delivery, to road freight (24 – 72 hrs) depending on whether you are in a main city, regional or in an outlying area – you can choose cost and speed of your choice.
Alternatively you may collect from our premises in Ottery, Cape Town.
International orders are sent via our couriers, Dawn Wing. Please contact us to confirm a freight cost.
Alternatively you may get couriers of your choice to collect from our premises in Ottery, Cape Town.
Our delivery guarantee
You will get the goods you have paid for or you will get a full refund.
We take every precaution to ensure that your order gets to you efficiently, however, in some rare cases, it does happen that an order is mislaid en route or suffers a delay. In the event of your package not arriving in a reasonable amount of time, we will reship your goods for a second and final time. If your order does not arrive a second time then we will issue you with a full refund.
If your order does not arrive due to non-acceptance of the order or the wrong address being given when your order was placed, you will not receive a refund and once your order has arrived back at our office, the full shipping fee will be charged again to enable us to resend your order to the correct address. Alternatively, once your order has been returned to us, we will refund you only for the product cost.
For orders within South Africa, we ask our customers to allow at least 7 working days from the time of your goods leaving our premises before contacting us regarding the non-arrival of an order. Goods usually arrive within 3-5 working days from the shipping of your order. You are notified by email when your order has been shipped. If your order is not delivered as a result of vacant premises, this will be deemed as non-acceptance.